Terms & Conditions

The “Company” means Medical Therapy Supplies Limited.
The “Customer” means the person or company buying goods from the Company.
The “Goods” means the goods described on your order.


All orders to be forwarded to the address on the order form.

VAT Exemption – Customers who qualify for exemption from paying VAT should include a valid VAT exemption certificate (or other documentation approved by the Customs and Excise for the purpose) with each order.


All prices quoted are inclusive of Value Added Tax (VAT), which is currently 20%, and is subject to change in accordance with HMRC regulations.
The Company reserves the right, to vary the price of the goods to take account of any increases in the cost of raw materials, manufacture, packing, transport or wages or otherwise.
Prices charged will be those effective at the date of receipt of Customer Order.
All prices are exclusive of delivery charges.

Unless the Company otherwise agrees, delivery shall be made to the delivery point specified in the Order.
Stated delivery times are no more than an estimate on the part of the Company and shall not be binding upon the Company, which shall not be liable for any costs or damage caused by reason of any delay in delivery.
Orders are processed and dispatched on the payment date, provided the order is received before 13:00hrs Monday to Friday, where-after they will be sent out on the following day. This is subject to products being in stock and does not apply to supplier delivered, made to order or non-stock items. Medical Therapy Supplies Limited does not accept any liability for product/s not dispatched on the same day nor does it give any guarantee regarding the actual delivery time or date.
Should your order not arrive within 14 days, please contact Customer Services on sales@medicaltherapysupplies.co.uk.
Delivery costs are based on size and weight of packaged order. Oversize items are subject to additional delivery charges, regardless of the value of the order. We do not charge for packaging and handling or order processing.


No notice of cancellation of an Order shall be valid unless given in writing and agreed to by an authorised representative of the Company.
If written notice of cancellation is received by the Company, the Company reserves the right to levy a cancellation charge up to 50% of the amount of the Order.


The legal title to the Goods shall not pass to the Customer until all sums due or payable by the Customer to the Company whether in respect of the Goods or otherwise shall have been received by the Company.


The risk in the Goods shall pass to the Customer when the Goods are tendered for delivery at the delivery point specified in the Order.


Unless otherwise stated, a 12 month guarantee from the date of the invoice applies to all products with the exception of disposable and limited life products. The Company warrants that the Goods shall at the time of delivery correspond to the specifications published by the Company when used for purposes for which goods of that type are ordinarily used. In the absence of any such published specifications applicable to the Goods, the Company warrants that the Goods shall at the time of delivery be of merchantable quality. If any Goods do not conform to that warranty the Company will at its option:

  • Replace the Goods found not to conform to the warranty.
  • Bring the Goods into conformity with the published specifications of the Company or (as the case may be) merchantable quality.
  • Take back the Goods found not to conform to the warranty and refund the appropriate part of the purchase price.

Goods will only be collected from the original delivery address. This does not affect your statutory rights.


The Company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control including but not limited to an Act of God, war, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials. Should any such event occur the Company might cancel or suspend this contract without incurring any liability for any loss or damage caused.


The Company gives no guarantee of the exact quantity of Goods delivered and in the event that quantity of Goods delivered does not correspond with the quantity stated on the Order the Customer shall only be liable to pay for the quantity delivered.
If, upon receipt, the Goods appear damaged, incomplete or incorrect please indicate on the carrier’s documentation and notify our Customer Services Department of the situation no later than 3 days after delivery. If in doubt please sign the carrier’s documentation “Unexamined”. Should an expected consignment not arrive, please notify our Customer Services Department within 21 days from date of invoice, failing which the Company shall be under no liability for non-delivery.
Any surplus Goods delivered shall remain the property of the Company and the Customer shall take all reasonable precautions for the safe custody and protection of such surplus Goods until the time of their removal by the Company.

Maximum time for refunds to be accepted is 21 days from date of invoice. Under no circumstances shall any Goods be returned to the Company without its prior consent and approval by contacting Customer Services on sales@medicaltherapysupplies.co.uk otherwise liability is not accepted. You must provide us with your order number. The Company will issue a Goods Returns Number (GRN) and this must be clearly marked on the exterior of every package returned. Returned Goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Where the Company has made the error, full credit will only be given on returned Goods that are fit for sale.
Goods are to be returned to Medical Therapy Supplies Limited, Knole Farm, Malling Road, Teston, Kent, ME18 5BH, United Kingdom. Should you require any further information please contact us.
The Company is under no obligation to accept Goods for return due to customer ordering errors, surplus stock etc. but where it agrees to do so a 15% handling charge will apply, the customer will arrange carriage and pay all freight charges.


We reserve the right to make a carriage charge plus 15% handling charge on all consignments tendered for delivery, which are refused without justification.
Only unused and complete Goods may be returned, they must be undamaged and in their original packaging. Goods not conforming to these criteria will not be accepted for credit. The company reserve the right to dispose of any non-saleable and uncreditable returned goods.


Any liability of the Company under the contract shall be subject to and conditional upon the due performance and observance by the Customer of all its obligations under these conditions and subject to these conditions the Customer shall not be entitled to withhold or delay payment or exercise any right or set-off whatsoever and howsoever arising or arisen which might otherwise be available to it.

Medical Therapy Supplies Limited
Knole Farm
Malling Road
Teston, Kent
ME18 5BH
United Kingdom.

Email: sales@medicaltherapysupplies.co.uk

Company Number: 12135165
Registered Office Address: 130 Old Street, London, EC1V9BD, England.