RETURNS POLICY

Maximum time for refunds to be accepted is 21 days from date of invoice.
Under no circumstances shall any Goods be returned to Medical Therapy Supplies Limited without its prior consent and approval by contacting Customer Services on sales@medicaltherapysupplies.co.uk otherwise liability is not accepted. You must provide us with your order number.

The Company will issue a Goods Returns Number (GRN) and this must be clearly marked on the exterior of every package returned. Returned Goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Where the Company has made the error, full credit will only be given on returned Goods that are fit for sale.

Medical Therapy Supplies Limited is under no obligation to accept Goods for return due to customer ordering errors, surplus stock etc. but where it agrees to do so a 15% handling charge will apply, the customer will arrange carriage and pay all freight charges.

GOODS TO BE RETURNED TO:
Medical Therapy Supplies Limited
Knole Farm
Malling Road
Teston, Kent
ME18 5BH
United Kingdom.

Should you require any further information please contact us.