Medical Therapy Supplies Limited is committed to respecting and protecting the privacy of our customers and all visitors to our site and maintaining the security and confidentiality of any personal information received.

Whether you place an on-line order, complete the contact us form or e-mail us, your personal information is handled with your privacy and security in mind.

By using the Medical Therapy Supplies Limited website you are agreeing to the policies detailed below. Our Privacy Policy may be updated at any point in the future and any changes to this Privacy Policy will be made on this page. You are advised to review this Privacy Policy periodically for any changes.

What information do we collect?
First and Last Name
Billing and Shipping Addresses
Telephone Number
Email Address

Why do we collect your personal data?

  • To fulfil customer orders and enquiries:
    When you place an order or an enquiry, we will need to know your name, your company name, your billing and/or shipping address, your telephone number and your email address. This enables us to process and fulfil your order and keep you posted on the progress of your order or to respond to your enquiry. You have the option to withhold personal information that is not strictly required for the order process.
  • To issue a unique identifier (e.g. customer login):
    Used in conjunction with your password, your email address enables you to log on to your customer account.
  • To receive payment for the purpose of the sale:
    All payments are processed through PayPal on a secure page using SSL technology. All PayPal transactions are subject to the PayPal Privacy Policy and comply with Data Protection Laws with regard to any personal data processed by them. The PayPal Privacy Policy can be viewed at
    Medical Therapy Supplies Limited does not store or collect your payment card details.
  • To disclose information to third parties for goods delivery purposes:
    We may need to advise our suppliers of your name and shipping address in order to deliver your order. We do not disclose any other personal information to them or any other third party and will not sell or pass your details on to third parties for marketing purposes.
  • To email newsletters or promotional offers:
    From time to time we may use your email address to send out newsletters, marketing or promotional offers and other information that may be of interest to you. You may opt out of receiving any of these communications from us by following the “Unsubscribe” link provided in these emails or by contacting us on
  • To administer and enhance the site and service:
    We collect information about how you use and navigate our website through the use of ‘cookies’. Most websites use cookies in order to make them work more efficiently as well as to provide us with information and help us understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.

What are Cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They save and retrieve pieces of information about your visit to the website e.g. how you entered the site, how you navigated through the site and what information and documentation was of interest to you.
This information gives us insights into the user’s behaviour so we can improve our communications and products. It also provides the authorisation details needed for you to use all the functions on our website.
After signing out or closing your browser (to end a session), the session cookie is deleted.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default. If there is a reasonable likelihood of a security breach of our website or systems that could result in the unauthorised disclosure of customer information, we will take whatever actions we deem necessary and provide you with information related to any such breach.

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you. If you require any further information or would like to provide any corrections to the data held, to erase your data or to opt out of any marketing, please contact us via email at

We welcome your feedback or if you have any questions regarding our Privacy Policy or the use of your information, please contact us.

Medical Therapy Supplies Limited
Knole Farm, Malling Road
Teston, Kent
ME18 5BH
United Kingdom
Phone: +44 (0) 2071013434

Company No.: 12135165
Registered Office Address: 130 Old Street, London, EC1V9BD, England.

Updated by Medical Therapy Supplies
August 2019